To create an account, click on the "Sign Up" button at the top of the homepage and

follow the prompts to provide your email, create a password, and verify your

information.

You can track your order by logging into your Axis account and navigating to "My

Orders" under your profile. There you’ll find updates on your order status.

Axis uses a wallet to wallet payment system where users can top up their wallet balance

using Mobile Money Services (MTN MoMo, Orange Money) and bank deposits.

You can return products within 2 days of delivery. Items must be unused and in their

original packaging. Visit our Returns & Refunds page for detailed instructions.

You can contact our customer service team via the "Contact Us" page. We offer support

through email, live chat, and phone.

You can change or cancel your order within thirty (30) minutes after placing it by visiting

"My Orders" in your account. Once the order is processed for shipment, changes or

cancellations are no longer possible.

If a seller has offered a discount code, during checkout, enter your discount code in the

"Promo Code" field and click "Apply" to see the updated total before completing your

purchase.

Sellers can ship to many countries worldwide using third party shipping services.

Shipping costs and delivery times may vary based on your location. For international

shipments, a valid tracking number must be provided.

Yes, Axis uses advanced encryption and secure payment gateways to ensure your

financial information is safe.

If you receive a damaged or incorrect item, please contact our customer service team

within 2 days of delivery to arrange a return or replacement.

Initiate a withdrawal from your Axis wallet by clicking on the Axis wallet and choosing

the withdrawal icon. Input the intended withdrawal amount and choose a verified

number listed on Axis. Then proceed to click on withdraw. This will credit your

MoMo/bank account in the amount chosen minus any fees.

Initiate a deposit from your MoMo/bank account by clicking on the Axis wallet and

choosing the deposit icon. Input the intended deposit amount and choose a verified

number listed on Axis. Then proceed to click on deposit. This will debit your

MoMo/bank account in the amount inputted minus any fees attached.

Violating any Axis policy will put your account at risk of a temporal or permanent

suspension depending on the severity of the situation. You are encouraged to review all

policies and agreements prior to any actions on the axis platform.